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Which of the following issues identified during an IT review is MOST important to address to improve the alignment between the business and IT?

  1. Services in the IT portfolio are not traceable to the IT strategy.
  2. IT strategy reviews are conducted only after business strategy changes.
  3. Business satisfaction surveys are not conducted regularly.
  4. IT dashboards have not been established.

Answer(s): A



Which of the following is the MOST effective means for IT management to report to executive management regarding the value of IT?

  1. IT process maturity level
  2. Resource assessment
  3. Balanced scorecard
  4. Cost-benefit analysis

Answer(s): D



When determining the desired maturity levels for IT governance processes, it is MOST important to:

  1. ensure that maturity can be achieved at the lowest cost.
  2. ensure target levels are in line with external competitor benchmarks.
  3. agree on target levels in response to need.
  4. focus on existing strengths as key drivers for the target levels.

Answer(s): D



Which of the following is the MOST important reason for selecting IT key risk indicators (KRIs)?

  1. Enabling comparison against similar IT KRIs
  2. Increasing the probability of achieving IT goals
  3. Assessing the current IT controls model
  4. Demonstrating the effectiveness of IT risk policies

Answer(s): B






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