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Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 16–17 (page: 14)

Updated On: 10-Feb-2026
Page 14 of 85
PDF with 418 Questions

The BEST processes to automate are those that are:

  1. Critical to the success of the business mission
  2. Carried out by lots of people
  3. Simple and well understood
  4. Carried out by Service Operations

Answer(s): C



Which of the following is NOT a valid attribute of a hardware CI?

  1. A supplier’s part number
  2. The cost of the item
  3. A manufacturer’s serial number
  4. The number of items held

Answer(s): D



Which of the following models would be most useful in helping to define an organizational structure?

  1. Service Model
  2. Continual Service Improvement (CSI) Model
  3. RACI Model
  4. Plan, Do, Check, Act (PDCA) Model

Answer(s): C



Which process is responsible for low risk, frequently occurring, low cost changes?

  1. request fulfillment
  2. incident management
  3. demand management
  4. release and deployment management

Answer(s): A



Which statement about Service Level Agreements (SLAs) is CORRECT?

  1. The wording must be clear and concise to allow no room for ambiguity
  2. They must contain legal wording because of their importance
  3. There should always be a separateSLA for each specific customer
  4. Changes to theSLA can only be requested by the customer

Answer(s): A



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