Free ITIL® ISEB-ITILF Exam Braindumps (page: 14)

What guidance does ITIL give on the frequency of production of service reporting?

  1. Service reporting intervals must be the same for all services
  2. Reporting intervals should be set by the Service Provider
  3. Reports should be produced weekly
  4. Service reporting intervals must be defined and agreed with the customers

Answer(s): D



In Availability Management, Confidentiality and Integrity are elements of:

  1. Reliability
  2. Serviceability
  3. Security
  4. Maintainability

Answer(s): C



A plan for managing the end of a supplier contract should be created when?

  1. The contract is being negotiated
  2. The contract is about to be ended
  3. The Supplier Manager decides that there is a risk the contract might need to end soon
  4. The contract has been agreed

Answer(s): A



Which of the following is NOT a valid objective of problem management?

  1. to restore service to a user
  2. to manage problems throughout their lifecycle
  3. to prevent problems and their resultant incidents
  4. to minimize the impact of incidents that cannot be prevented

Answer(s): A



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