ITIL ISEB-ITILF Exam
The Foundation Examination - ITIL (Page 15 )

Updated On: 9-Feb-2026

Which of the following activities are NOT part of IT Accounting?

  1. Calculation of the costs of IT services
  2. Budgeting
  3. Identification of costs by customer, service or activity
  4. Performing cost-benefit analyses to support decision making

Answer(s): B



The group that reviews Changes that must be installed faster than the normal Change process is called the:

  1. Technical Management (TM)
  2. Urgent Change Authority (UCA)
  3. Emergency Change Advisory Board (ECAB)
  4. Urgent Change Board (UCB)

Answer(s): C



Which of the following is NOT the responsibility of the service catalogue manager?

  1. ensuring that all the operational services are recorded in the service catalogue
  2. ensuring that the information in the service catalogue is consistent with the information in the service portfolio
  3. ensuring that the information in the service catalogue is accurate
  4. ensuring that the information within the service pipeline is accurate

Answer(s): D



Which of the following should be available to the Service Desk?

1 Known Error Data
2 Change Schedules
3 Service Knowledge Management System
4 The output from monitoring tools

  1. 1,2 and4 only
  2. 1,2 and 3 only
  3. 2,3 and 4 only
  4. All of the other alternatives apply.

Answer(s): D



The major difference between a CMDB and an asset register is that CMDB holds information on:

  1. Documentation
  2. Software
  3. The IT environment
  4. Relationships

Answer(s): D






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