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Free ITIL® ISEB-ITILF Exam Braindumps (page: 15)

Page 15 of 106
PDF with 418 Questions

Which of the following is NOT a benefit of using public frameworks and standards?

  1. They are validated across a wide range of environments making them more robust
  2. Knowledge of public frameworks is more likely to be widely distributed
  3. They make collaboration between organizations easier by giving a common language
  4. They are always free ensuring they can be implemented quickly

Answer(s): D



From a well-informed User’s perspective, which of the following is a likely sequence in the management of a service failure?

  1. Incident Management, Problem Management, Release Management, Change Management
  2. Incident Management, Problem Management, Change Management, Release Management
  3. Change Management, Incident Management, Problem Management, Release Management
  4. Incident Management, Change Management, Release Management, Problem Management

Answer(s): B



Which of the following sentences BEST describes a Standard Change?

  1. A change to the service provider's established policies and guidelines
  2. A pre-authorized change that has an accepted and established procedure
  3. A change that is made as the result of an audit
  4. A change that correctly follows the required change process

Answer(s): B



Which of the following sentences BEST describes a standard change?

  1. a pre-authorized change that has an accepted and established procedure
  2. a change to the service provider's established policies and guidelines
  3. a change to that correctly follows the requires change process
  4. a change that is made as the result of an audit

Answer(s): A



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