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ITIL ISEB-ITILF Exam
The Foundation Examination - ITIL (Page 16 )

Updated On: 9-Feb-2026
Page 16 of 85
PDF with 418 Questions

Which of the questions does Service Strategy help answer with its guidance?

1) How do we prioritize investments across a portfolio?
2) What services to offer and to whom?
3) What are the Patterns of Business Activity (PBA)?

  1. 3 only
  2. 1 only
  3. 2 only
  4. 1, 2 and 3 are all true

Answer(s): D



Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented process?

  1. the release packaging and build manager
  2. the service desk owner
  3. the service owner
  4. the request fulfillment process owner

Answer(s): D



Which process contains the Business, Service and Component sub-processes?

  1. Service Level Management
  2. Capacity Management
  3. Incident Management
  4. Financial Management

Answer(s): B



Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process?

  1. Improved user satisfaction
  2. Incident volume reduction
  3. Elimination of lost incidents
  4. Less disruption to both IT support staff and users

Answer(s): B



Effective release and deployment management enables the service provider to add value to the business by?

  1. Ensuring that all assets are accounted for
  2. Ensures that the fastest servers are purchased
  3. Delivering change, faster and at optimum cost and minimized risk
  4. Verifying the accuracy of all items in the configuration management database

Answer(s): C






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