QUESTION: 15

IT Service Continuity strategy should be based on:

1: Design of the service technology
2: Business continuity strategy
3: Business Impact Analysis
4: Risk assessment

2, 3 and 4 only
1, 2 and 3 only
1, 3 and 4 only
1, 2 and 4 only

Answer(s): A

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QUESTION: 15

At what point should capacity requirements of a proposed system be first considered?

Leave it until the system is implemented and see if the system works O.K.
As early as possible
When the Development Manager has completed testing and passes the system to Operations for operational testing
Just before the system goes live

Answer(s): B

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QUESTION: 15

The BEST description of the purpose of Service Operation is?

To decide how IT will engage with suppliers during the Service Management Lifecycle
To proactively prevent all outages to IT Services
To deliver and support IT Services at agreed levels to business users and customers
To design and build processes that will meet business needs

Answer(s): C

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