Free ITIL® ISEB-ITILF Exam Braindumps (page: 17)

The BEST processes to automate are those that are:

  1. Critical to the success of the business mission
  2. Carried out by lots of people
  3. Simple and well understood
  4. Carried out by Service Operations

Answer(s): C



Which of the following is NOT a valid attribute of a hardware CI?

  1. A supplier’s part number
  2. The cost of the item
  3. A manufacturer’s serial number
  4. The number of items held

Answer(s): D



Which of the following models would be most useful in helping to define an organizational structure?

  1. Service Model
  2. Continual Service Improvement (CSI) Model
  3. RACI Model
  4. Plan, Do, Check, Act (PDCA) Model

Answer(s): C



Which process is responsible for low risk, frequently occurring, low cost changes?

  1. request fulfillment
  2. incident management
  3. demand management
  4. release and deployment management

Answer(s): A



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