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Free ITIL® ISEB-ITILF Exam Questions (page: 18)

Page 18 of 106
PDF with 418 Questions

Which statement about Service Level Agreements (SLAs) is CORRECT?

  1. The wording must be clear and concise to allow no room for ambiguity
  2. They must contain legal wording because of their importance
  3. There should always be a separateSLA for each specific customer
  4. Changes to theSLA can only be requested by the customer

Answer(s): A



Which of the following activities are NOT part of IT Accounting?

  1. Calculation of the costs of IT services
  2. Budgeting
  3. Identification of costs by customer, service or activity
  4. Performing cost-benefit analyses to support decision making

Answer(s): B



The group that reviews Changes that must be installed faster than the normal Change process is called the:

  1. Technical Management (TM)
  2. Urgent Change Authority (UCA)
  3. Emergency Change Advisory Board (ECAB)
  4. Urgent Change Board (UCB)

Answer(s): C



Which of the following is NOT the responsibility of the service catalogue manager?

  1. ensuring that all the operational services are recorded in the service catalogue
  2. ensuring that the information in the service catalogue is consistent with the information in the service portfolio
  3. ensuring that the information in the service catalogue is accurate
  4. ensuring that the information within the service pipeline is accurate

Answer(s): D



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