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Free ITIL® ISEB-ITILF Exam Questions (page: 19)

Page 19 of 106
PDF with 418 Questions

Which of the following should be available to the Service Desk?

1 Known Error Data
2 Change Schedules
3 Service Knowledge Management System
4 The output from monitoring tools

  1. 1,2 and4 only
  2. 1,2 and 3 only
  3. 2,3 and 4 only
  4. All of the other alternatives apply.

Answer(s): D



The major difference between a CMDB and an asset register is that CMDB holds information on:

  1. Documentation
  2. Software
  3. The IT environment
  4. Relationships

Answer(s): D



Which of the questions does Service Strategy help answer with its guidance?

1) How do we prioritize investments across a portfolio?
2) What services to offer and to whom?
3) What are the Patterns of Business Activity (PBA)?

  1. 3 only
  2. 1 only
  3. 2 only
  4. 1, 2 and 3 are all true

Answer(s): D



Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented process?

  1. the release packaging and build manager
  2. the service desk owner
  3. the service owner
  4. the request fulfillment process owner

Answer(s): D



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