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ITIL ISEB-ITILF Exam Questions
The Foundation Examination - ITIL (Page 2 )

Updated On: 25-Apr-2026
Page 2 of 85
PDF with 418 Questions

Which of the following is NOT an example of Self-Help capabilities?

  1. Requirement to always call the service desk for service requests
  2. Menu-driven range of self help and service requests
  3. Web front-end
  4. A direct interface into the back end process handling software

Answer(s): A



Service Design emphasizes the importance of the Four Ps'.
Which of the following is a correct list of these Four Ps?

  1. People, Products, Partners, Profit
  2. Potential, Preparation, Performance, Profit
  3. People, Potential, Products, Performance
  4. People, Process, Products, Partners

Answer(s): D



With which of the following processes is Problem Management least likely to interface on a regular basis?

  1. IT Financial Management
  2. Change Management
  3. Incident Management
  4. Availability Management

Answer(s): A



An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer.
What imbalance does this represent?

  1. extreme focus on cost
  2. extreme focus on quality
  3. excessively reactive
  4. excessively proactive

Answer(s): A



In the phrase "People, Processes, Products and Partners". Products refers to:

  1. Services, technology and tools
  2. IT Infrastructure and Applications
  3. Goods provided by third parties to support the IT Services
  4. All assets belonging to the Service Provider

Answer(s): A



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