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ITIL ISEB-ITILF Exam
The Foundation Examination - ITIL (Page 4 )

Updated On: 7-Feb-2026
Page 4 of 85
PDF with 418 Questions

Which of the following statements is INCORRECT?

  1. The SKMS is part of the Configuration Management System (CMS)
  2. The SKMS can include data on the performance of the organization
  3. The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
  4. The SKMS can include user skill levels

Answer(s): A



The MAIN objective of Service Level Management is:

  1. To carry out the service operations activities to support current IT services
  2. To ensure that sufficient capacity is provided to deliver the agreed performance of services
  3. to create and populate a services catalogue
  4. to ensure that an agreed level of IT service is provided for all current IT services

Answer(s): D



Which of the following BEST describes the goal of Access Management?

  1. Provides the rights for users to be able to use a service or group of services
  2. To prevent Problems and resulting Incidents from happening
  3. To provide a channel for users to request and receive standard services
  4. To detect security events and make sense of them

Answer(s): A



Why is Service Management so important to IT service providers?

  1. The success of many businesses depends upon the quality of their IT
  2. It’s the only way to manage IT in the Internet age
  3. It’s contained within the IT Infrastructure Library
  4. It’s the first non-proprietary initiative for the management of IT systems

Answer(s): A



The group that authorizes changes that must be installed faster than the normal process is called the?

  1. Emergency CAB (ECAB)
  2. Urgent Change Authority (UCA)
  3. Urgent Change Board (UCB)
  4. CAB Emergency Committee (CAB/EC)

Answer(s): A






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