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Free ISEB-ITILF Exam Braindumps (page: 4)

Page 4 of 106
PDF with 418 Questions

Which of the following is NOT an objective of the Operations Management function?

  1. Maintenance of status quo to achieve stability of day to day processes and activities
  2. Regular scrutiny and improvements to achieve improved service at reduced costs
  3. Swift application of skills to diagnose any IT Operations failures that occur
  4. First line Incident investigation and diagnosis logged by users

Answer(s): D



Which of the following activities may, exceptionally, be omitted for an urgent change?

1 Recording that the change has been made
2 Testing the change
3 Holding a CAB meeting
4 Establishing a back-out plan

  1. All of them
  2. 2 and 4
  3. 2 and 3
  4. 3 and 4

Answer(s): C



Which of the following statements is INCORRECT?

  1. The SKMS is part of the Configuration Management System (CMS)
  2. The SKMS can include data on the performance of the organization
  3. The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
  4. The SKMS can include user skill levels

Answer(s): A



The MAIN objective of Service Level Management is:

  1. To carry out the service operations activities to support current IT services
  2. To ensure that sufficient capacity is provided to deliver the agreed performance of services
  3. to create and populate a services catalogue
  4. to ensure that an agreed level of IT service is provided for all current IT services

Answer(s): D






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