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ITIL ISEB-ITILF Exam
The Foundation Examination - ITIL (Page 3 )

Updated On: 7-Feb-2026
Page 3 of 85
PDF with 418 Questions

Which of the following places Problem Management activities in the correct order:

  1. Identify and record, classify, investigate and diagnose, raise an RFC, review the change
  2. Investigate and diagnose, raise an RFC, classify, identify and record
  3. Identify and record, investigate and diagnose, raise an RFC, classify, review the change
  4. Review a change, classify, identify and record, investigate and diagnose, raise another RFC

Answer(s): A



What is a RACI model used for?

  1. Defining roles and responsibilities
  2. Monitoring services
  3. Performance analysis
  4. Recording Configuration Items

Answer(s): A



Which of the following statements is INCORRECTLY assigned to its book?

  1. contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION
  2. ensures that organization are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY
  3. provides guidance for the development of services and service management processes: SERVICE DESIGN
  4. contains guidance on supporting operations through new models and architectures, such as shares services: CONTINUAL SERVICE IMPROVEMENT

Answer(s): D



Which of the following is NOT an objective of the Operations Management function?

  1. Maintenance of status quo to achieve stability of day to day processes and activities
  2. Regular scrutiny and improvements to achieve improved service at reduced costs
  3. Swift application of skills to diagnose any IT Operations failures that occur
  4. First line Incident investigation and diagnosis logged by users

Answer(s): D



Which of the following activities may, exceptionally, be omitted for an urgent change?

1 Recording that the change has been made
2 Testing the change
3 Holding a CAB meeting
4 Establishing a back-out plan

  1. All of them
  2. 2 and 4
  3. 2 and 3
  4. 3 and 4

Answer(s): C






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