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Free ISEB-ITILF Exam Braindumps (page: 3)

Page 3 of 106
PDF with 418 Questions

In the phrase "People, Processes, Products and Partners". Products refers to:

  1. Services, technology and tools
  2. IT Infrastructure and Applications
  3. Goods provided by third parties to support the IT Services
  4. All assets belonging to the Service Provider

Answer(s): A



Which of the following places Problem Management activities in the correct order:

  1. Identify and record, classify, investigate and diagnose, raise an RFC, review the change
  2. Investigate and diagnose, raise an RFC, classify, identify and record
  3. Identify and record, investigate and diagnose, raise an RFC, classify, review the change
  4. Review a change, classify, identify and record, investigate and diagnose, raise another RFC

Answer(s): A



What is a RACI model used for?

  1. Defining roles and responsibilities
  2. Monitoring services
  3. Performance analysis
  4. Recording Configuration Items

Answer(s): A



Which of the following statements is INCORRECTLY assigned to its book?

  1. contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION
  2. ensures that organization are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY
  3. provides guidance for the development of services and service management processes: SERVICE DESIGN
  4. contains guidance on supporting operations through new models and architectures, such as shares services: CONTINUAL SERVICE IMPROVEMENT

Answer(s): D






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