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Free ITIL® ISEB-ITILF Exam Braindumps (page: 5)

Page 5 of 106
PDF with 418 Questions

Which of the following BEST describes the goal of Access Management?

  1. Provides the rights for users to be able to use a service or group of services
  2. To prevent Problems and resulting Incidents from happening
  3. To provide a channel for users to request and receive standard services
  4. To detect security events and make sense of them

Answer(s): A



Why is Service Management so important to IT service providers?

  1. The success of many businesses depends upon the quality of their IT
  2. It’s the only way to manage IT in the Internet age
  3. It’s contained within the IT Infrastructure Library
  4. It’s the first non-proprietary initiative for the management of IT systems

Answer(s): A



The group that authorizes changes that must be installed faster than the normal process is called the?

  1. Emergency CAB (ECAB)
  2. Urgent Change Authority (UCA)
  3. Urgent Change Board (UCB)
  4. CAB Emergency Committee (CAB/EC)

Answer(s): A



Which of the following are the two primary elements that create value for customers?

  1. Utility and Warranty
  2. Customer and User Satisfaction
  3. Understanding Service Requirements and Warranty
  4. Value on Investment, Return on Investment

Answer(s): A



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