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Free ITILFND-2011 Exam Braindumps (page: 11)

Page 10 of 130
PDF with 519 Questions

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  1. A service option
  2. A service transition package (STP)
  3. A service design package (SDP)
  4. A service charter

Answer(s): C



Which process is responsible for dealing with complaints, comments, and general enquiries from users?

  1. Service level management
  2. Service portfolio management
  3. Request fulfilment
  4. Demand management

Answer(s): C



When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found

  1. 2 only
  2. 1 only
  3. Neither of the above
  4. Both of the above

Answer(s): D



Which of the following BEST describes partners'in the phrase people, processes, products and partners"?

  1. Suppliers, manufacturers and vendors
  2. Customers
  3. Internal departments
  4. The facilities management function

Answer(s): A






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