Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
Splunk
ServiceNow
All Vendors
  2. Home
  3. Exams
  4. ITIL
  5. ITILFND-2011

ITIL ITILFND-2011 Exam Questions
ITIL 2011 Foundation (Page 11 )

Updated On: 17-Feb-2026
Page 11 of 105
PDF with 519 Questions

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

  1. 1 and 2 only
  2. 1 and 3 only
  3. 2 and 3 only
  4. All of the above

Answer(s): D



Which one of the following is the CORRECT set of steps for the continual service improvement approach?

  1. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
  2. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
  3. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
  4. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Answer(s): D



What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

  1. Employers
  2. Stakeholders
  3. Regulators
  4. Accreditors

Answer(s): B



Which process would be used to compare the value that newer services have offered over those they have replaced?

  1. Availability management
  2. Capacity management
  3. Service portfolio management
  4. Service catalogue management

Answer(s): C



Which of the following BEST describes the purpose of access management?

  1. To provide a channel for users to request and receive standard services
  2. Provides the rights for users to be able to use a service or group of services
  3. To prevent problems and resulting Incidents from happening
  4. To detect security events and make sense of them

Answer(s): B






Post your Comments and Discuss ITIL ITILFND-2011 exam dumps with other Community members:

Join the ITILFND-2011 Discussion