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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 126–130 (page: 27)

Updated On: 10-Feb-2026
Page 27 of 105
PDF with 519 Questions

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

  1. Service design
  2. Service transition
  3. Continual service improvement
  4. Service operation

Answer(s): A



Access management is closely related to which other process?

  1. Capacity management only
  2. 3rd line support
  3. Information security management
  4. Change management

Answer(s): C



Which one of the following is the BEST description of a service level agreement (SLA)?

  1. The part of a contract that specifies the responsibilities of each party
  2. An agreement between the service provider and an internal organization
  3. An agreement between a service provider and an external supplier
  4. An agreement between the service provider and their customer

Answer(s): D



In which of the following should details of a workaround be documented?

  1. The service level agreement (SLA)
  2. The problem record
  3. The availability management information system
  4. The IT service plan

Answer(s): B



Which one of the following activities is NOT part of the Deming Cycle?

  1. Act
  2. Plan
  3. Do
  4. Co-ordinate

Answer(s): D



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