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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 121–125 (page: 26)

Updated On: 10-Feb-2026
Page 26 of 105
PDF with 519 Questions

Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exits as part of any numbers other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.

  1. 1 only
  2. 2 only
  3. Both of the above
  4. Neither of the above

Answer(s): C



Which one of the following is an objective of service transition?

  1. To negotiate service levels for new services
  2. To ensure that service changes create the expected business value
  3. To minimize the impact of service outages on day-to-day business activities
  4. To plan and manage entries in the service catalogue

Answer(s): B



Which one of the following is NOT the responsibility of service catalogue management?

  1. Ensuring that information in the service catalogue is accurate
  2. Ensuring that service level agreements are maintained
  3. Ensuring that information in the service catalogue is consistent with information in the service portfolio
  4. Ensuring that all operational services are recorded in the service catalogue

Answer(s): B



Which one of the following activities would be performed by access management?

  1. Providing physical security for staff at data centers and other buildings
  2. Managing access to computer rooms and other secure locations
  3. Managing access to the service desk
  4. Managing the rights to use a service or group of services

Answer(s): D



Which one of the following is the BEST definition of reliability?

  1. The availability of a service or component
  2. The level of risk that affects a service or process
  3. How long a service or configuration item (CI) can perform its function without failing
  4. How quickly a service or component can be restored to normal working order

Answer(s): C



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