Free ITILFND-2011 Exam Braindumps (page: 28)

Page 27 of 130

How many people should be accountable for a process as defined in the RACI model?

  1. As many as necessary to complete the activity
  2. Only one - the process owner
  3. Two - the process owner and the process enactor
  4. Only one - the process architect

Answer(s): B



Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design

  1. 2, 3 and 4 only
  2. 1, 3 and 4 only
  3. 1, 2 and 3 only
  4. All of the above

Answer(s): D



What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

  1. Employers
  2. Stakeholders
  3. Regulators
  4. Accreditors

Answer(s): B



Which of the following is NOT an objective of Continual Service Improvement?

  1. Review and analyze Service Level Achievement results
  2. Identify activities to improve the efficiency of service management processes
  3. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
  4. Conduct activities to deliver and manage services at agreed levels to business users

Answer(s): D






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