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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 131–135 (page: 28)

Updated On: 10-Feb-2026
Page 28 of 105
PDF with 519 Questions

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

  1. To decide how IT will engage with suppliers during the service lifecycle
  2. To proactively prevent all outages to IT services
  3. To design and build processes that will meet business needs
  4. To deliver and manage IT services at agreed levels to business users and customers

Answer(s): D



Which processes are responsible for the regular review of underpinning contracts?

  1. Supplier management and service level management
  2. Supplier management and change management
  3. Availability management and service level management
  4. Supplier management and availability management

Answer(s): A



Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  1. Event management, incident management, problem management, request fulfillment, and access management
  2. Event management, incident management, change management, and access management
  3. Incident management, problem management, service desk, request fulfillment, and event management
  4. Incident management, service desk, request fulfillment, access management, and event management

Answer(s): A



In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

  1. Service strategy
  2. Service design
  3. Service transition
  4. Service operation

Answer(s): B



Which one of the following is the BEST description of a major incident?

  1. An incident which is so complex that it requires root cause analysis before a workaround can be found
  2. An incident which requires a large number of people to resolve
  3. An incident logged by a senior manager
  4. An incident which has a high priority or a high impact on the business

Answer(s): D



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