QUESTION: 133

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

Event management, incident management, problem management, request fulfillment, and access management
Event management, incident management, change management, and access management
Incident management, problem management, service desk, request fulfillment, and event management
Incident management, service desk, request fulfillment, access management, and event management

Answer(s): A

Reveal Solution Next Question

QUESTION: 134

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

Service strategy
Service design
Service transition
Service operation

Answer(s): B

Reveal Solution Next Question

QUESTION: 135

Which one of the following is the BEST description of a major incident?

An incident which is so complex that it requires root cause analysis before a workaround can be found
An incident which requires a large number of people to resolve
An incident logged by a senior manager
An incident which has a high priority or a high impact on the business

Answer(s): D

Reveal Solution Next Question

QUESTION: 136

Which of the following BEST describes technical management?

A function responsibilities for facilities management and building control systems
A function that provides hardware repair services for technology involved in the delivery of service to customers
Senior managers responsibilities for all staff within the technical support function
A function that includes providing technical expertise and overall management of the IT infrastructure

Answer(s): D

Reveal Solution Next Question

Free ITILFND-2011 Exam Braindumps (page: 35)

QUESTION: 133

QUESTION: 134

QUESTION: 135

QUESTION: 136

ITILFND-2011 Discussions & Posts