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Free ITILFND-2011 Exam Braindumps (page: 34)

Page 33 of 130
PDF with 519 Questions

In which of the following should details of a workaround be documented?

  1. The service level agreement (SLA)
  2. The problem record
  3. The availability management information system
  4. The IT service plan

Answer(s): B



Which one of the following activities is NOT part of the Deming Cycle?

  1. Act
  2. Plan
  3. Do
  4. Co-ordinate

Answer(s): D



What is the BEST description of the purpose of the service operation stage of the service lifecycle?

  1. To decide how IT will engage with suppliers during the service lifecycle
  2. To proactively prevent all outages to IT services
  3. To design and build processes that will meet business needs
  4. To deliver and manage IT services at agreed levels to business users and customers

Answer(s): D



Which processes are responsible for the regular review of underpinning contracts?

  1. Supplier management and service level management
  2. Supplier management and change management
  3. Availability management and service level management
  4. Supplier management and availability management

Answer(s): A






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