Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
Answer(s): B
http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design(See IT service continuitymanagement)
Which areas of service management can benefit from automation?1. Design and modeling2. Reporting3. Pattern recognition and analysis4. Detection and monitoring
Answer(s): D
Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
Which of the following provide value to the business from service strategy?1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful2. Enabling the service provider to respond quickly and effectively to changes in the business environment3. Support the creation of a portfolio of quantified services
Answer(s): A
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?1. Providing an understanding of what strategy is2. Ensuring a working relationship between the customer and service provider3. Defining how value is created
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