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Free ITILFND-2011 Exam Braindumps (page: 33)

Page 32 of 130
PDF with 519 Questions

Which one of the following is the BEST definition of reliability?

  1. The availability of a service or component
  2. The level of risk that affects a service or process
  3. How long a service or configuration item (CI) can perform its function without failing
  4. How quickly a service or component can be restored to normal working order

Answer(s): C



Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

  1. Service design
  2. Service transition
  3. Continual service improvement
  4. Service operation

Answer(s): A



Access management is closely related to which other process?

  1. Capacity management only
  2. 3rd line support
  3. Information security management
  4. Change management

Answer(s): C



Which one of the following is the BEST description of a service level agreement (SLA)?

  1. The part of a contract that specifies the responsibilities of each party
  2. An agreement between the service provider and an internal organization
  3. An agreement between a service provider and an external supplier
  4. An agreement between the service provider and their customer

Answer(s): D






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