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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 206–210 (page: 43)

Updated On: 10-Feb-2026
Page 43 of 105
PDF with 519 Questions

Which of the following identifies the purpose of service transition planning and support?

  1. Provide overall planning for service transitions and co-ordinate the resources they require
  2. Ensure that all service transitions are properly authorized
  3. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
  4. To define testing scripts to ensure service transitions are unlikely to ever fail

Answer(s): A



Which statement BEST represents the guidance on incident logging?

  1. Incidents must only be logged if a resolution is not immediately available
  2. Only incidents reported to the service desk can be logged
  3. All incidents must be fully logged
  4. The service desk decide which incidents to log

Answer(s): C



Which of the following statement about the service owner is INCORRECT?

  1. Carries out the day-to-day monitoring and operation of the service they own
  2. Contributes to continual improvement affecting the service they own
  3. Is a stakeholder in all of the IT processes which support the service they own
  4. Is accountable for a specific service within an organization

Answer(s): A



Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

  1. Categorization
  2. Detection
  3. Prioritization
  4. Escalation

Answer(s): A



Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue

  1. 1 and 2 only
  2. 3 only
  3. 1 and 3 only
  4. All of the above

Answer(s): C



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