Free ITILFND-2011 Exam braindumps download (ITILFND-2011 exam dumps Free)

QUESTION: 201

A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service
3. An emergency change to an IT service
4. An IT service retirement

2, 3 and 4 only
1, 2 and 4 only
None of the above
All of the above

Answer(s): B

Show Answer Next Question

QUESTION: 202

Which of the following should be done when closing an incident?
1. Check the incident categorization and correct it if necessary
2. Check that the user is satisfied with the outcome

1 only
Both of the above
2 only
Neither of the above

Answer(s): B

Show Answer Next Question

QUESTION: 203

What are the categories of events described in the ITIL service operation book?

Informational, scheduled, normal
Scheduled, unscheduled, emergency
Informational, warning, exception
Warning, reactive, proactive

Answer(s): C

Show Answer Next Question

QUESTION: 204

What are the three service provider business models?

Internal service provider, outsourced 3rd party and off-shore party
Internal service operations provider, external service operations provider, shared service unit
Internal service provider, external service provider, outsourced 3rd party
Internal service provider, external service provider, shared service unit

Answer(s): D

Show Answer Next Question