QUESTION: 161

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

Change management
IT service continuity management
Financial management for IT services
Service catalog management

Answer(s): B

Reference:

http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design(See IT service continuitymanagement)

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QUESTION: 162

Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring

1, 2 and 3 only
1, 3 and 4 only
2, 3 and 4 only
All of the above

Answer(s): D

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QUESTION: 163

Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

To ensure that a service managed and operated accordance with constraints specified during design
To design and develop capabilities for service management
To provide good-quality knowledge and information about services
To plan the resources required to manage a release

Answer(s): B

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QUESTION: 164

Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

All of the above
1 and 3 only
1 and 2 only
2 and 3 only

Answer(s): A

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Free ITILFND-2011 Exam Braindumps (page: 42)

QUESTION: 161

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QUESTION: 162

QUESTION: 163

QUESTION: 164

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