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Free ITILFND-2011 Exam Braindumps (page: 44)

Page 43 of 130
PDF with 519 Questions

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

  1. To ensure that a service can be managed and operated in accordance with constraints specified during design
  2. To design and develop capabilities for service management
  3. To provide good-quality knowledge and information about services
  4. To plan the resources required to manage a release

Answer(s): B



Which one of the following is it the responsibility of supplier management to negotiate and agree?

  1. Service level agreements (SLAs)
  2. Third-party contracts
  3. The service portfolio
  4. Operational level agreements (OLAs)

Answer(s): B



Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

  1. Service asset and configuration management
  2. Event management
  3. Service catalogue management
  4. Problem management

Answer(s): B



Which one of the following is the BEST description of a relationship in service asset and configuration management?

  1. Describes the topography of the hardware
  2. Describes how the configuration items (CIs) work together to deliver the services
  3. Defines which software should be installed on a particular piece of hardware
  4. Defines how version numbers should be used in a release

Answer(s): B






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