Palo Alto Networks

Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 211–215 (page: 44)

Updated On: 10-Feb-2026

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QUESTION: 211

Which reason describes why ITIL is so successful?

The five ITIL volumes are concise
It is not tied to any particular vendor platform
It tells service providers exactly how to be successful
It is designed to be used to manage projects

Answer(s): B

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QUESTION: 212

Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record

1 only
2only
Both of the above
Neither of the above

Answer(s): C

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QUESTION: 213

Which of the following would NOT be contained in a release policy?

Naming and numbering conventions
Entry and exit criteria of the release into testing
Roles and responsibilities for the release
The risk register for the release

Answer(s): D

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QUESTION: 214

Which of the following is NOT an example of Self-Help capabilities?

Requirement to always call the service desk for service requests
Menu-driven range of self help and service requests
Web front-end
A direct interface into the back end process handling software

Answer(s): A

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QUESTION: 215

Which of the following statements correctly states the relationship between urgency, priority and impact?

Impact, priority and urgency are independent of each other
Urgency should be based on impact and priority
Impact should be based on urgency and priority
Priority should be based on impact and urgency

Answer(s): D

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