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Free ITILFND-2011 Exam Braindumps (page: 45)

Page 44 of 130
PDF with 519 Questions

Which one of the following do major incidents require?

  1. Separate procedures
  2. Less urgency
  3. Longer timescales
  4. Less documentation

Answer(s): A



Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

  1. Service level management
  2. Change management
  3. Incident management
  4. Service asset and configuration management

Answer(s): D



The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

  1. Customer level
  2. Service level
  3. Corporate level
  4. Configuration level

Answer(s): D



Which one of the following is an objective of release and deployment management?

  1. To standardize methods and procedures used for efficient and prompt handling of all changes
  2. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
  3. To ensure that the overall business risk of change is optimized
  4. To define and agree release and deployment plans with customers and stakeholders

Answer(s): D






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