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Free ITILFND-2011 Exam Braindumps (page: 8)

Page 7 of 130
PDF with 519 Questions

Which of the following options is a hierarchy that is used in knowledge management?

  1. Wisdom - Information - Data - Knowledge
  2. Data - Information - Knowledge - Wisdom
  3. Knowledge -Wisdom - Information - Data
  4. Information - Data - Knowledge - Wisdom

Answer(s): B



Which two processes will contribute MOST to enabling effective problem detection?

  1. Incident and financial management
  2. Change and release and deployment management
  3. Incident and event management
  4. Knowledge and service level management

Answer(s): C



Which process is responsible for the availability, confidentiality and integrity of data?

  1. Service catalogue management
  2. Service asset and configuration management
  3. Change management
  4. Information security management

Answer(s): D



Why are public frameworks, such as 1TIL, attractive when compared to proprietaryknowledge?

  1. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  2. Public frameworks are always cheaper to adopt
  3. Public frameworks are prescriptive and tell you exactly what to do
  4. Proprietaryknowledge has been tested in a wide range of environments

Answer(s): A






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