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ITIL ITILFND-2011 Exam Questions
ITIL 2011 Foundation (Page 8 )

Updated On: 17-Feb-2026
Page 8 of 105
PDF with 519 Questions

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

  1. The service level management
  2. The IT service continuity management
  3. The service catalogue management
  4. The supplier management

Answer(s): D



Which of the following is NOT an objective of service transition?

  1. To ensure that a service can be operated, managed and supported
  2. To providetraining and certification in project management
  3. To provide quality knowledge and information about services and service assets
  4. To plan and manage the capacity and resource requirements to manage a release

Answer(s): B



Which role is responsible for carrying out the activities of a process?

  1. Process owner
  2. Change manager
  3. Service manager
  4. Process practitioner

Answer(s): D



Which of the following are basic concepts used in access management?

  1. Personnel, electronic, network, emergency, identity
  2. Rights, access, identity, directory services, service/service components
  3. Physical, personnel, network, emergency, service
  4. Normal, temporary, emergency, personal, group

Answer(s): B



A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?

  1. Be accountable for the outcome of an activity
  2. Perform an activity
  3. Be kept up-to-date on the progress of an activity
  4. Manage an activity

Answer(s): C






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