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You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.

You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.

You activate the SLA.
Does the action achieve your objective?

You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.

You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.

You assign the customer service representatives the necessary permissions.
Does the action achieve your objective?

Your company makes use of Dynamics 365 for Customer Service. You are employed as a customer service manager.

You want to make sure that a client only receives support for the products that they have procured.
To which of the following should you add the products?

What should you do?

You need to consider the underlined segment to establish whether it is accurate.
Routing rules must be used to automate the process of adding cases to a queue.