QUESTION: 69

A bank wants to present the Rewards Card offer on the top right of the customers' account page when they log in. Select the placement type of the treatment design.

Carousel
Tile
Footer bar
Hero

Answer(s): B

Explanation:

Placement Type in Treatment Design: To present the Rewards Card offer on the top right of the customer's account page, you should use the "Tile" placement type. This type is specifically designed to position content in a compact, visually distinct block that can be placed in specific areas of a webpage, such as the top right corner.
Implementation: In the treatment configuration within Pega, you can specify the placement type as "Tile" to ensure the offer is displayed correctly on the account page.

Reference:

Pega documentation on configuring treatments for actions mentions the use of "Tile" as a suitable placement type for such scenarios.

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QUESTION: 70

MyCo, a telco, wants to offer a Fiber Optic Cable package only to customers who live in towns that have fiber optic cable available.
Which engagement policy condition best suits this requirement?

Applicability
Eligibility
Suitability

Answer(s): B

Explanation:

Engagement Policy Condition: For offering a Fiber Optic Cable package only to customers in towns with fiber optic availability, the best engagement policy condition to use is "Eligibility." Eligibility conditions are used to ensure that only customers who meet specific criteria (e.g., geographic location) are considered for the offer.
Implementation: Define an eligibility condition in the engagement policy that checks whether the customer resides in a town with fiber optic cable availability.

Reference:

Pega's documentation on engagement policies describes eligibility conditions as those which the customer must fulfill to qualify for the action.

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QUESTION: 71

U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card.
Which engagement policy condition best suits this requirement?

Eligibility
Applicability
Suitability

Answer(s): B

Explanation:

Addressing Test Failures: When persona tests fail after adding new engagement policy conditions, the appropriate step is to analyze the test case failures, update the tests as necessary, and re-execute them until all tests pass. This ensures that the changes made are correctly reflected in the tests and the system functions as expected.
Implementation: Review the failing tests to understand why they failed, adjust the conditions or the expected results, and run the tests again to validate the changes.

Reference:

Pega's best practices for handling persona tests emphasize the importance of validating and updating tests to reflect any changes in engagement policies or other configurations.

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QUESTION: 72

U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. They have unit-tests in place using persona tests. The bank has recently added new engagement policy conditions to present credit cards to qualified customers and re executed the tests. They see failures in the tests.
What do they do next?

Accept that some of the tests are failing because of the changes
Remove the failing tests to ensure everything is green
Analyze test case failures, change them and re execute until everything is green
Revert the engagement policy rules so that the persona tests not failing

Answer(s): C

Explanation:

Reference:

Pega's best practices for handling persona tests emphasize the importance of validating and updating tests to reflect any changes in engagement policies or other configurations.

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QUESTION: 69

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QUESTION: 70

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QUESTION: 72

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