Free ADX-211 Exam Braindumps
Administer, Extend, and Automate Salesforce Questions 116–120 (page: 25)

Updated On: 10-Feb-2026

Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?

  1. Delegated administration access to the three profiles.
  2. The manage users permission to the profile.
  3. The administrator profile.
  4. A permission set with the manage users permission.

Answer(s): A



Universal Containers wants to create a Feedback c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner.
How should an administrator relate Feedback c to Account?

  1. Create a hierarchical field on Feedback c.
  2. Create a junction object between Account and Feedback c.
  3. Create a master-detail field on Feedback c.
  4. Create a lookup Account field and filter on Feedback c.

Answer(s): A



Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request? Choose 2 answers

  1. Case assignment rules
  2. Case feed actions
  3. web-to-case
  4. New case quick action

Answer(s): C,D



Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.
How should an administrator automate this process?

  1. Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.
  2. Configure a workflow rule that sends an email alert of old cases to the support manager.
  3. Enable entitlements and add the tabs for entitlements and service contracts.
  4. Create a private Chatter group for customers with high-priority service level agreements.

Answer(s): C



Universal Containers has implemented a custom process related to products. They have a custom object called Draft Product. Once a Draft Product is approved, automation is needed to create a new Product record and delete the original Draft Product record.
Which two options would meet this requirement? Choose 2 answers

  1. Flow that calls a Process Builder
  2. Process Builder that calls Apex
  3. Process Builder that calls a Flow
  4. Process Builder that calls a workflow Rule

Answer(s): B,C



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