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Free ADX-211 Exam Braindumps (page: 26)

Page 25 of 117
PDF with 467 Questions

Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between Applicant and Position objects.
Why will this action meet the requirement?

  1. A lookup relationship on the Applicant object with Position as the master provides rollup summary fields without code.
  2. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.
  3. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.
  4. The Job Application object as a master to Positions and Applicant objects will allow rollup summary fields on the Positions and Applicant objects.

Answer(s): C



Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

  1. The user will only be able to edit the cases that they created.
  2. The user will only be able to edit cases manually shared with them.
  3. The user will be able to edit product support cases.
  4. The user will NOT be able to edit product support cases.

Answer(s): D



The VP of Sales wants to require that the Next Step Field is always updated when an opportunity stage is changed.
How can this process be automated?

  1. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT(ISCHANGED(NextStep))
  2. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT(ISCHANGED(NextStep))
  3. Create a validation rule with the following formula: AND( ISCHANGED(ISPICK VAL(StageName)), NOT(ISCHANGED(NextStep)))
  4. Create a workflow rule with the following formula: AND( ISCHANGED(UISPICK VAL(StageName)), NOT(ISCHANGED(NextStep))

Answer(s): B



Universal Containers wants to use the Omni Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?

  1. The least active routing model looks for the agent who has the largest maximum work capacity.
  2. Assignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.
  3. Assignment rules are triggered when an agent accepts the work and edits and saves the work.
  4. If there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.

Answer(s): C






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