QUESTION: 105

Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

Update the manager's profile to include edit access to the Case object.
Set the Organization-Wide Default to public read/write for cases and Accounts.
Assign the manager a permission set with edit access to the Case object.
Create a public group with read/write for cases and Accounts.

Answer(s): C

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QUESTION: 106

At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object calls Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the Oversight Team only. A Public Group for the Oversight Team has been created.
What two next steps should the administrator tale to meet this requirement?

Build a permission set with create, read, and edit Audits selected and assign it to the individual public group members.
Set OWD to private for Cases and assign the public group a role Support Users in the hierarchy.
Create a sharing rule that gives the public group Read/Write access to Audits.
Remove create, read, edit and delete permissions to the Audits object for all profiles.

Answer(s): A,B

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QUESTION: 107

A member of Universal Container's support team is assisting a sales rep in managing a top customer.
The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.
What is the recommended solution to provide edit access to the opportunity?

Create a permission set for opportunity edit and add it to the support member™s user record.
Add the support team member to the opportunity team. Assign read/write access to the member.
Change the support team member's role to a above the sales rep in the org's role hierarchy.
Change the Organization Wide Default internal access for opportunity to public read/write.

Answer(s): D

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QUESTION: 108

Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions.
Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?

Create master-detail fields on the application object to both the position and applicant.
Create lookup fields on the application object to both the position and applicant.
Create a lookup field on both the position and applicant to the application.
Create a master-detail field on both the position and applicant to the application.

Answer(s): D

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