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Free Salesforce Certified Platform Administrator II Exam Questions (page: 4)

Page 4 of 46
PDF with 222 Questions

AW Computing wants to create a process to assign accounts to different salespeople based on the annual revenue.... of the company. The administrator has decided to create a flow.
Which two consideration should the administrator make sure to remember when creating the flow? Choose 2 answers

  1. Use a Get Record component instead of hard coding record IDs.
  2. The running user of a flow is the user that last saved the flow.
  3. Update record elements should be placed outside the flow loop.
  4. Update Record elements should be placed inside the flow loop.

Answer(s): A,C

Explanation:

Using a Get Record component allows the flow to dynamically retrieve records based on criteria or record IDs without hard coding them. This makes the flow more flexible and maintainable.Updating record elements outside the flow loop prevents unnecessary DML operations and reduces the risk of hitting governor limits.



An administrator is planning he release process for the year. The team will be using change sets to process deployment to production.
Which three best practices should be considered?

  1. Plan your deployments around the production and sandbox maintenance schedules.
  2. Use matching names for global publisher layouts and Outlook publisher layouts.
  3. Be sure to test only after business hours the data after deployment.
  4. Make sure to deploy all dependent components.
  5. Make sure change sets are limited to 10,000 files.

Answer(s): A,D,E

Explanation:

Planning deployments around maintenance schedules ensures that there are no interruptions or delays in the deployment process. Deploying all dependent components ensures that there are no missing metadata or references that could cause errors or failures in the deployment.Limiting change sets to 10,000 files ensures that the deployment does not exceed the maximum size limit for change sets



Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani
Which feature should administrator configure in order to improve the case management process?

  1. Omni-Channel
  2. Escalation Rules
  3. Macros
  4. Knowledge Component

Answer(s): A

Explanation:

Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.



DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom object for one of their listed homes along with the total number of appointments booked so far. The administrator has configured a Roll-up Summary for the number of appointments as well as a flow to detect the creation of a new appointment and send the information to the agent.
What consideration about process automation should the administrator be aware of to ensure the right Information is delivered?

  1. Only standard objects can be used with Roll-up Summary fields.
  2. Rows can only be triggered from the records created on standard objects.
  3. Roll-up Summary calculations will prevent a Mow from being triggered.
  4. Roll-up Summary calculations run after processes and workflows.

Answer(s): D

Explanation:

Roll-up Summary calculations are performed after processes and workflows are executed, which means that any changes made by processes or workflows will not be reflected in the roll-up summary field until after the transaction is committed. This could cause inaccurate or outdated information to be delivered to the agent if the flow relies on the roll-up summary field value.



A developer is getting errors for Production deployment. The test deployment in the Full sandbox, which included a local test run, was successful. The Full sandbox was last refreshed 2 weeks ago.
Where should the administrator check to see what was recently changed?

  1. Salesforce Optimizer
  2. Dev Console
  3. Field History
  4. Setup Audit Trail

Answer(s): D

Explanation:

Setup Audit Trail is a tool that tracks the recent setup changes made by anyone in an org. It can help identify who made what changes and when, as well as any errors or failures that occurred during the changes. Setup Audit Trail can help troubleshoot deployment issues by comparing the changes made in production with those made in sandbox



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