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Free Salesforce Certified Platform Administrator II Exam Questions (page: 5)

Page 5 of 46
PDF with 222 Questions

The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plant to promote the flow to the production environment with a change set.
Which three considerations should the administrator be aware of when moving flows with a change sat? Choose 3 answers

  1. Flows deployed are inactive and need to be manually activated.
  2. Flow allows only one version of the flow when deployed with a change sat.
  3. Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.
  4. All flow dependencies are automatically added to the change set.
  5. Flows ere automatically activated upon deployment.

Answer(s): A,C,D

Explanation:

Flows deployed with change sets are inactive by default and need to be manually activated in the destination org before they can run. Deploying or redeploying a flow with change sets creates a new version of the flow in the destination org, which preserves the previous versions and allows for rollback if needed. All flow dependencies, such as custom fields, objects, or variables, are automatically added to the change set when a flow is added



An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up task.
When the flow runs in the sandbox, it works just as expected.
When tested in production, the flow errors when creating the records.
Choose 2 answers

  1. Change the user experiencing the issue to the System Administrator profile.
  2. Open the flow In Debug mode and Run the Flow as another user.
  3. Change the Default Case Creator to the user's manager.
  4. Log in as another user and run the flow.

Answer(s): B,D

Explanation:

Opening the flow in Debug mode and running it as another user allows simulating how the flow behaves for different users with different permissions and settings. This can help identify any issues related to user



Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?

  1. Use Flow to automatically create and assign entitlements.
  2. Create a support process for the maintenance plan.
  3. Ensure milestones are in place for the maintenance plan.
  4. Set up and configure entitlement templates.

Answer(s): D

Explanation:

Entitlement templates are a way to automatically create and associate entitlements with products or service contracts. They can help simplify the management of entitlements and ensure that customers receive the correct level of service. Entitlement templates can also be used to define service levels, milestones, and entitlement processes for different types of products or service contracts.



Select power users want the ability to make configuration changes to a specific custom object.
What tool should the administrator assign to the power users to enable this?

  1. View Setup and Configuration
  2. Delegated Administration
  3. Sharing Rule
  4. Modify All Data

Answer(s): B

Explanation:

Delegated Administration is a feature that allows administrators to delegate some administrative tasks to other users without giving them full access to Setup. Delegated administrators can manage users and assign permissions for specific custom objects, tabs, apps, and fields. This can help reduce the workload of the system administrator and empower power users to make configuration changes to a specific custom object



Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?

  1. Implement and configure Data Categories.
  2. Delete and remove old Knowledge articles.
  3. Update Knowledge to auto-search the case's subject.
  4. Activate and configure Einstein Search.

Answer(s): A

Explanation:

Data Categories are a way to organize and classify knowledge articles into a hierarchical structure based on topics or criteria. Data Categories can help service reps quickly narrow down the number of articles by filtering or browsing by category. Data Categories can also be used to control the visibility and access of articles for different users or roles.



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