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Salesforce Field Service Lightning Consultant Exam Questions
Salesforce Certified Field Service Lightning Consultant (Page 6 )

Updated On: 15-Feb-2026
Page 6 of 58
PDF with 304 Questions

A Technician is onsite where there is no connectivity and is required to capture the customer's signature.
What is the appropriate order of operations as the Technician goes back online?

  1. Deliver Service Report, capture signature, update records, sync device.
  2. Capture signature, sync device, update record, deliver Service Report.
  3. Deliver Service Report, update record, sync device, capture signature.
  4. Capture signature, update record, sync device, deliver Service Report.

Answer(s): D



Universal Containers is concerned about the decrease in Asset Uptime metrics.
Which two actions should a Consultant recommend?

  1. Establish a Preventative Maintenance program for their install base.
  2. Integrate IoT data from their install base to detect asset issues.
  3. Launch a feedback survey to their install base and follow up on results.
  4. Review existing contracts for obsolete provisions and requirements.

Answer(s): A,D



Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

  1. Work Types with an Estimated Duration.
  2. Operating Hours for Customer Accounts.
  3. Work Orders with Operating Hours.
  4. Work Types with Service Level Agreement.

Answer(s): A



Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests.
What should a Consultant implement to assist the dispatch team?

  1. Work Order Record Types for Break-fix, Install, and Inspection.
  2. Work Type Line Items for Install, Break-fix, and Inspections.
  3. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
  4. Work Order custom fields to define Install, Break-fix, and Inspections.

Answer(s): C



Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application.
What approach should a Consultant recommend?

  1. Create a Quick Action that will create a new Service Appointment record.
  2. Create a Visualforce page that will create a new Work Order record.
  3. Create a Quick Action that will create a new Work Order record.
  4. Create a Visualforce page that will create a new Service Appointment record.

Answer(s): A






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