Free CIS-CSM Exam Braindumps

Agents and managers cannot create knowledge articles from Community questions.

  1. True
  2. False

Answer(s): B

Explanation:

The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.


Reference:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/task/create-knowledge-article.html



What are the Forum User Types? (Choose three.)

  1. Admin
  2. Registered
  3. Public
  4. Custom
  5. Moderator

Answer(s): B,C,E


Reference:

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-communities/concept/communities-permissions.html



Which of the following are true regarding the Community Portal application? (Choose two.)

  1. It is available to any customer with a Community license
  2. It is available by default with the Support and Service portals
  3. It is only available to CSM license holders
  4. Most of the configuration does not require System Administrator role

Answer(s): A,C



If only one user reports a content for moderation, the content will be hidden.

  1. True
  2. False

Answer(s): B


Reference:

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-communities/task/approve-reject-content.html



The available case types are: (Choose two.)

  1. Product Support
  2. Order
  3. Product
  4. Support

Answer(s): B,D


Reference:

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/manage-csm-case-types.html