Free CIS-CSM Exam Braindumps
Certified Implementation Specialist - Customer Service Management Questions 46–50 (page: 11)

Updated On: 9-Feb-2026

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

  1. Community
  2. Knowledge Base
  3. Open An Incident
  4. Service Catalog

Answer(s): A,B,D



Which of the following are channels? (Choose two.)

  1. Contacts
  2. Web
  3. Chat
  4. Article

Answer(s): B,C



Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

  1. Open an incident
  2. Viewing knowledge articles
  3. Live chat
  4. Consumer self-registration

Answer(s): A



The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)

  1. Web
  2. Social
  3. Chat
  4. Email

Answer(s): C,D



HOTSPOT (Drag and Drop is not supported)
Match the business rule to its function in the Self-Service Portal.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



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