Free CIS-CSM Exam Braindumps (page: 13)

Page 12 of 57

What are common types of application record data that are imported during a CSM data migration? (Choose two.)

  1. Knowledge Article
  2. Accounts
  3. Chat
  4. Case

Answer(s): A,B



Which are the key self-service functions of the Customer Support Portal? (Choose three.)

  1. Community
  2. Knowledge Base
  3. Open An Incident
  4. Service Catalog

Answer(s): A,B,D



Which of the following are channels? (Choose two.)

  1. Contacts
  2. Web
  3. Chat
  4. Article

Answer(s): B,C



Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

  1. Open an incident
  2. Viewing knowledge articles
  3. Live chat
  4. Consumer self-registration

Answer(s): A






Post your Comments and Discuss ServiceNow® CIS-CSM exam with other Community members:

CIS-CSM Discussions & Posts