Entitlements specify the level of service provided to customers.
Answer(s): B
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
Answer(s): A
Which of the following are best practice with regard to data imports? (Choose two.)
Answer(s): C,D
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
What is the purpose of the Guided Decisions capability?
Answer(s): C
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