Free CIS-CSM Exam Braindumps (page: 14)

Page 13 of 57

The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)

  1. Web
  2. Social
  3. Chat
  4. Email

Answer(s): C,D



HOTSPOT (Drag and Drop is not supported)
Match the business rule to its function in the Self-Service Portal.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

  1. True
  2. False

Answer(s): B



Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.

  1. B2C
  2. B2B

Answer(s): A






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