The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)
Answer(s): C,D
HOTSPOT (Drag and Drop is not supported)Match the business rule to its function in the Self-Service Portal.
Answer(s): A
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
Answer(s): B
Read the use case below to determine if the customer service relationship is B2B or B2C.Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.
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