Free CIS-CSM Exam Braindumps (page: 15)

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If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

  1. Zboot the instance
  2. Disable the Case Interceptor
  3. Remove the Demo Data via a HI Request
  4. Clone back to this instance from a valid instance

Answer(s): C,D



What criteria can be used to determine when a new inbound case should be opened?

  1. When a new customer is created
  2. When an internal problem occurs
  3. When a customer has a question or issue to resolve
  4. When we have new marketing material for a customer

Answer(s): C



From a service provider’s perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

  1. Product
  2. Asset

Answer(s): A



Entitlements specify the level of service provided to customers.

  1. False
  2. True

Answer(s): B






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