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Free CIS-ITSM Exam Braindumps (page: 12)

Page 11 of 48
PDF with 205 Questions

In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.

  1. They are automatically canceled
  2. They are automatically closed
  3. They are automatically assigned to the Change assignee and closed
  4. An error displays, requiring that the Tasks be closed before moving to Review

Answer(s): A



On the Unauthorized Change Properties module what can you configure? (Choose two.)

  1. Enable/Disable creation of Unauthorized changes
  2. Maximum number of unauthorized change records for a CI
  3. Unauthorized Change Dashboard
  4. CI classes to monitor

Answer(s): A,B



How do you describe the relationship between a Knowledge article and a Knowledge base category?

  1. Articles can only be published to one category
  2. Articles must be published to at least one category
  3. Articles must be approved by the selected category owner
  4. Articles can be published to a category and subcategory

Answer(s): B



What are the different ways a user can provide feedback on a knowledge article? (Choose four.)

  1. 10 Star scale
  2. Comment on Article
  3. Helpful?
  4. Flag Article
  5. 5 Star scale
  6. Pin Article

Answer(s): B,C,D,E






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