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Free CIS-ITSM Exam Braindumps (page: 8)

Page 7 of 48
PDF with 205 Questions

When a user clicks on the Communicate fix UI action on the Problem form, what happens?

  1. Fix is written to the Comments field on any Incident associated with the problem, which is On Hold, Awaiting Problem
  2. Fix is written to the Work notes field on any Incident associated with the problem, which is Active
  3. Fix is written to the Comments field on any Incident associated with the problem, which is Active
  4. Fix is written to a draft Knowledge article

Answer(s): C



Users with which role can Communicate a workaround or fix? (Choose two.)

  1. itil_admin
  2. problem_coordinator
  3. problem_task_analyst
  4. problem_admin

Answer(s): A,B



When a user clicks on the Communicate workaround UI action on the Problem form, what happens?

  1. Workaround is written to the Comments field on any open Incident associated with the problem
  2. Workaround is written to the Workaround field on any incident associated with the problem
  3. Workaround is written to a draft Knowledge article
  4. Workaround is written to the Work notes field on any open Incident associated with the problem

Answer(s): A



A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form.
What do you recommend that they confirm, before submitting the bug report? (Choose two.)

  1. Tester is impersonating a user with communications.manager role
  2. Tester is impersonating the assignee, which has the problem_coordinator role
  3. Tester is impersonating a user with problem_coordinator role
  4. The Fix notes field is filled in and saved

Answer(s): B,D






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