QUESTION: 21

The Problem table is extended from what table?

Task
Major Incident
Outage
Problem Task
Incident

Answer(s): A

QUESTION: 22

The Problem Manager wants the Problem Coordinators to be able to Re-analyze a Completed Problem. Which module could they use to make this change?

Problem > Administration » Problem Properties
System UI > UI Action Groups
State Management > State Models
System UI > Form Actions
System UI > UI Actions

Answer(s): E

Reveal Solution Next Question

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

State Model
Workflow Dashboard
Action Modeler
Task Creator
Flow Designer

Answer(s): E

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QUESTION: 24

Your customer needs help defining Category values for the Problem records. What approach should you suggest? (Choose two.)

Re-use existing categories from legacy systems
Define categories based on the customer’s CMDB classes
Re-use existing categories from incident management
Define categories based on ITIL problem taxonomy

Answer(s): C,D

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Free CIS-ITSM Exam Braindumps (page: 7)

QUESTION: 21

QUESTION: 22

QUESTION: 23

QUESTION: 24

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