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Free CIS-ITSM Exam Braindumps (page: 6)

Page 5 of 48
PDF with 205 Questions

Under what circumstances, should you use the Communicate workaround Related Link on the Problem record?

  1. The workaround is helpful information for the Callers on the Problem's related Incidents (open)
  2. The workaround should be published to a knowledge article, visible from the portal
  3. The workaround is helpful information for the members of the Problem's Assignment Group
  4. The workaround is helpful information for the members of the Problem's Work notes list

Answer(s): D



Which interface is designed for tier 1 IT agents who solve internal or external customer issues?

  1. ITSM Dashboard
  2. IT Service Management Workspace (Agent Workspace)
  3. ITIL Homepage
  4. Incident Overview

Answer(s): B



When using Agent assist in the Agent workspace, what are examples of possible solutions can be automatically searched and displayed? (Choose five.)

  1. Runbook Actions
  2. Knowledge
  3. SQL Queries
  4. Problems
  5. Changes
  6. Cases
  7. Incidents

Answer(s): B,D,E,F,G



Which module is a useful starting point for a manager to view current state operational information for Incident management?

  1. CMDB Health Dashboard
  2. Incident > Overview
  3. Manager Workspace
  4. Critical Incidents Map

Answer(s): B






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