ServiceNow CSA Exam
ServiceNow Certified System Administrator (Page 10 )

Updated On: 1-Feb-2026

What is a way that you can mark a knowledge article for review?

  1. Flag article
  2. Review
  3. Bookmark
  4. On Hold

Answer(s): A



What are the four knowledge workflows available in the ServiceNow base instance?

  1. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
  2. Instant Publish: Immediately publishes a draft article without requiring an approval
  3. Instant Retire: Immediately retires a published article without requiring an approval
  4. Retire Knowledge: Moves a knowledge article to the retired state.

Answer(s): A



Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

  1. True
  2. False

Answer(s): A



Knowledge articles within a knowledge base are grouped by category.

  1. True
  2. False

Answer(s): A



What is the master table that contains a record for each table in the database?

  1. [sys_master_db]
  2. [sys_db_object]
  3. [sys_master_object]
  4. [sys_object_db]

Answer(s): B



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