ServiceNow CSA Exam Questions
ServiceNow Certified System Administrator (Page 11 )

Updated On: 24-Feb-2026

What is a characteristic of importing data into ServiceNow?

  1. An existing Transform Map can be used one time on the same import set
  2. Coalesce fields are used only after running Transform
  3. Any user can manage and set up import sets
  4. An existing Transform Map can be used multiple times on the same import set

Answer(s): D



What module in the Service Catalog application does an Administrator access to begin creating a new item?

  1. Maintain Categories
  2. Maintain Items
  3. Content Items
  4. Items

Answer(s): B



Which of the following allows a user to edit field values in a list without opening the form?

  1. Data Editor
  2. Edit Menu
  3. List Editor
  4. Form Designer

Answer(s): C



Which three Variable Types can be added to a Service Catalog Item?

  1. True/False, Multiple Choice, and Ordered
  2. True/False, Checkbox, and Number List
  3. Number List, Single Line Text, and Reference
  4. Multiple Choice, Select Box, and Checkbox

Answer(s): D



How are Workflows moved between instances?

  1. Workflows are moved using Update Sets
  2. Workflows are moved using Transform Maps
  3. Workflows are moved using Application Sets
  4. Workflows cannot be moved between instances

Answer(s): A






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