ServiceNow CSA Exam
ServiceNow Certified System Administrator (Page 9 )

Updated On: 1-Feb-2026

What refers to an application or system that accesses a remote service or another computer system, known as a server?

  1. Server
  2. Client
  3. Script
  4. Policies

Answer(s): B



Where would you go in ServiceNow to order services and products offered by various departments?

  1. Service Catalog
  2. Self Service
  3. Service Department
  4. Customer Service

Answer(s): A



What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

  1. User conditions
  2. User info
  3. User Criteria
  4. User permissions

Answer(s): C



What is the purpose of flagging an article in a knowledge base?

  1. To mark an article to read later.
  2. Allow a user to submit feedback about an article
  3. Reporting an error

Answer(s): B



What are the two pathways to view feedback left on a published article?

  1. Knowledge > articles > My Flagged
  2. Knowledge base > my knowledge > flagged articles
  3. Knowledge > My articles > Flagged
  4. Knowledge > articles > published

Answer(s): A,D



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