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ServiceNow Certified System Administrator Questions 129–136 (page: 18)

Updated On: 15-Jun-2026

Which section of the ServiceNow UI allows you to perform a global search?

  1. Application Navigator
  2. Banner frame
  3. List pane
  4. Content frame

Answer(s): B



What would NOT appear in the Application Navigator if "service" is typed into the filter field?

  1. Configuration > Business Services
  2. Self-Service > Knowledge
  3. Service Portal > Widgets
  4. Incident > Assigned to me

Answer(s): D



Which of the following is used to categorize, flag, and locate records?

  1. Search
  2. Favorites
  3. Tags
  4. Bookmarks

Answer(s): C



Which tool should be used to populate commonly used fields in a form?

  1. Template
  2. Reference Qualifier
  3. Formatter
  4. Assignment Rule

Answer(s): A



How is a group defined in ServiceNow?

  1. A group is one record stored in the Group Type [sys_user_group_type] table
  2. A group is one record stored in the Group [sys_user_group] table
  3. A group defines a set of users that share the same location
  4. A group defines a set of users that share the same job title

Answer(s): B



What is a Notification?

  1. A new Knowledge article created by a Business Rule
  2. A tool for alerting users that events that concern them have occurred
  3. A message through Connect related to a Change Request
  4. An email file attachment

Answer(s): B



What are two ways to generate an Event? (Choose two.)

  1. Business Rule
  2. Workflow
  3. Log entry
  4. Knowledge article publication

Answer(s): A,B



Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

  1. Task [task]
  2. Assignment [assignment]
  3. Service [service]
  4. Workflow [workflow]

Answer(s): A



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