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Which one of the following statements describes the purpose of a Service Catalog workflow?

  1. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
  2. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
  3. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
  4. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

Answer(s): C



Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

  1. report
  2. workflow
  3. event
  4. task

Answer(s): D



Which are valid Service Now User Authentication Methods? (Choose three.)

  1. XML feed
  2. Local database
  3. LDAP
  4. SSO
  5. FTP authentication

Answer(s): B,C,D



Access Control rules may be defined with which of the following permission requirements? (Choose three.)

  1. Roles
  2. Conditional Expressions
  3. Assignment Rules
  4. Scripts
  5. User Criteria
  6. Groups

Answer(s): A,B,D






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