Free CSA Exam Braindumps
ServiceNow Certified System Administrator Questions 121–128 (page: 17)

Updated On: 15-Jun-2026

Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

  1. Sourcing fields
  2. Function fields
  3. Computational fields
  4. Calculation fields

Answer(s): B



The ServiceNow Virtual Agent provides assistance within a messaging interface.
Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

  1. Incident Auto-Resolution
  2. Ticket Resolver
  3. Virtual Agent Helper
  4. Web Intelligence

Answer(s): A



Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

  1. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install
  2. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install
  3. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install
  4. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

Answer(s): B



How can administrators utilize the same content for different notification channels?

  1. Configure Default notification content
  2. Enable Actionable notification content
  3. Provide Common notification content
  4. Set up Related notification content

Answer(s): C



Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

  1. Extended Validation Access (EVA)
  2. Organization Verification Card (OVC)
  3. Common Access Card (CAC)
  4. Domain Authentication Card (DAC)
  5. Personal Identify Verification (PIV)

Answer(s): C,E



Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

  1. Localization Framework plugin

    (com.glide.localization_framework)
  2. Translation Framework plugin (com.glide.translation_framework)
  3. Multiple Language Framework plugin (com.glide.multiple.language_framework)
  4. Language Al Framework plugin (com .g I id e. language.ai _framework)

Answer(s): A



Where in Flow Designer can users access information about actions that are added to the flow?

  1. Virtual Agent Help
  2. Local Action Help
  3. Help Panel
  4. Flow Assistant

Answer(s): C



How are local flow variables accessed in the Flow Designer Data panel?

  1. As newly generated icons
  2. As scratchpad variables
  3. As new tabs
  4. As data pills

Answer(s): D



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