Free CSA Exam Braindumps (page: 22)

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Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

  1. True
  2. False

Answer(s): A



What are the four knowledge workflows available in the ServiceNow base instance?

  1. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
  2. Instant Publish: Immediately publishes a draft article without requiring an approval
  3. Instant Retire: Immediately retires a published article without requiring an approval
  4. Retire Knowledge: Moves a knowledge article to the retired state.

Answer(s): A



What is a way that you can mark a knowledge article for review?

  1. Flag article
  2. Review
  3. Bookmark
  4. On Hold

Answer(s): A



What are the two pathways to view feedback left on a published article?

  1. Knowledge > articles > My Flagged
  2. Knowledge base > my knowledge > flagged articles
  3. Knowledge > My articles > Flagged
  4. Knowledge > articles > published

Answer(s): A,D






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