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ServiceNow Certified System Administrator Questions 177–184 (page: 24)

Updated On: 15-Jun-2026

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

  1. Select Normal role
  2. Log out and back in
  3. Use System Administration > Normal Security module
  4. Select Global Update Set
  5. End Impersonation

Answer(s): B


Reference:

https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/security/concept/c_HighSecuritySettings.html



What type of field allows you to look up values from one other table?

  1. Reference
  2. Verity
  3. Options
  4. Selections
  5. Dot walk
  6. Lookup

Answer(s): A


Reference:

https://support.microsoft.com/en-us/office/create-or-delete-a-lookup-field-87e84cbd- d60c-4473-8a98-3e391c42f239#:~:text=A%20lookup%20field%20can%20display,order%20in%20the

%20Orders%20table



Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

  1. Process Automation > Flow Designer
  2. Process Automation > Flow Administration
  3. Process Automation > Workflow Editor
  4. Process Automation > Process Flow
  5. Process Automation > Active Flows

Answer(s): A


Reference:

https://docs.servicenow.com/bundle/rome-servicenow- platform/page/administer/process-automation-designer/concept/getting-started-process- automation.html



Which module is used as the first step for importing data?

  1. Coalesce Data
  2. Transform Data
  3. Import Data
  4. Load Data

Answer(s): D


Reference:

https://docs.servicenow.com/bundle/paris-platform- administration/page/administer/import-sets/concept/c_ImportDataUsingImportSets.htm



When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

  1. Flow Manager
  2. Flow Designer
  3. Flow Editor
  4. Workflow Editor
  5. Workflow Designer

Answer(s): C


Reference:

https://docs.servicenow.com/bundle/rome-servicenow- platform/page/product/orchestration/reference/r-orchestration-introduction.html



When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

  1. Look up their password, so you can login with their account
  2. Initiate a Connect Chat session
  3. Install the Bomgar plug-in
  4. Impersonate the user
  5. Launch a NowChat window

Answer(s): B



What is a key difference between Reporting and Performance Analytics?

  1. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
  2. Performance Analytics can show trends; Reports cannot.
  3. Reports can be run on a scheduled basis; Performance Analytics cannot.
  4. Performance Analytics data can be published to Dashboards; Reports cannot.
  5. Performance Analytics shows KPIs; Reporting does not.

Answer(s): B



While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?

Right click on Priority and select what?

  1. Configure Lists
  2. Show Options
  3. Configure Task
  4. Show Choices
  5. Show Choice List
  6. Configure Options

Answer(s): F



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