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Free CSA Exam Braindumps
ServiceNow Certified System Administrator Questions 169–176 (page: 23)

Updated On: 15-Jun-2026
Page 23 of 51
PDF with 517 Questions

When moving multiple update sets at one time, what might you do to facilitate the move?

  1. Batch
  2. Verify
  3. Test
  4. Preview

Answer(s): A


Reference:

https://www.servicenowelite.com/blog/2016/8/7/update-sets



What is specified in an Access Control rule?

  1. Groups, Conditional Expressions and Workflows
  2. Table Schema, CRUD, and User Authentication
  3. Object and Operation being secured; Permissions required to access the object
  4. security_admin

Answer(s): C


Reference:

https://www.servicenowelite.com/blog/2019/10/2/access- controls#:~:text=An%20instance%20uses%20access%20control,object%20and%20operation%20bein g%20secured



Which icon would you double click, to expand and collapse the list of all Applications and Modules?

  1. Star
  2. Clock
  3. Application
  4. Funnel

Answer(s): C


Reference:

https://docs.servicenow.com/bundle/rome-platform-user- interface/page/administer/navigation-and-ui/task/ui16-navigator-tasks.html



What do you call any component that needs to be managed in order to deliver services?

  1. CSDM Items
  2. CMDB
  3. Configuration item
  4. Service Offerings
  5. Asset

Answer(s): C


Reference:

https://infocenter.io/servicenow-cmdb-implementation/



A new service catalog item is being developed, but should only be visible to managers inside the HR Department.
What method would you use to fulfill this requirement?

  1. Specify the Dept_Mgr role on the catalog content block
  2. Add the Department Manager group to the catalog item's user criteria
  3. Add the Department Manager group to the catalog item's ACL
  4. Only publish the item in the HR service catalog
  5. Use a Dept_Mgr ACL on the HR service catalog

Answer(s): C



A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

  1. Define the first condition; click AND button; define second condition; click Run
  2. Define the first condition; click AND button; define second condition; press enter
  3. Define the first condition; click OR button; define second condition; press enter
  4. Define the first condition; click > icon on breadcrumb, define second condition; click Run
  5. Define the first condition; click > icon on breadcrumb, define second condition; press enter

Answer(s): A



Access Control rules are applied to a specific table, like the Incident table.
What is the object name for a rule that is specific to the Incident table and the Major Incident field?

  1. Incident.Major_Incident
  2. incident=>major_incident
  3. incident<=>major_incident
  4. incident||major_incident
  5. incident.major_incident

Answer(s): E


Reference:

https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/contextual-security/concept/acl-rule-types.html



Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs.
What do you do, to support these requirements?

  1. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
  2. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
  3. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
  4. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Answer(s): C



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