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ITIL ISEB-PM1 Exam
ISEB-PM1 Foundation Certificate in Project Management (Page 15 )

Updated On: 9-Feb-2026
Page 15 of 126
PDF with 625 Questions

Formal written correspondence with the customer is required when:

  1. Defects are detected.
  2. The customer requests additional work not covered under contract.
  3. The project has a schedule slippage that includes changes to the critical path.
  4. The project has cost overruns.

Answer(s): B



Extensive use of ___ communication is MOST likely to aid in solving complex problems.

  1. Verbal
  2. Written
  3. Formal
  4. Nonverbal

Answer(s): B



Which of the following techniques incorporates a form of risk assessment?

  1. Arrow diagramming method
  2. Network diagramming
  3. Critical path method
  4. Three-point estimating

Answer(s): D



A project manager is creating a risk response plan. However, every time a risk response is suggested, another risk is identified that is caused by the response.
Which of the following is the BEST thing for the project manager to do?

  1. Document the new risks and continue the Plan Risk Responses process.
  2. Make sure the project work is better understood.
  3. Spend more time making sure the risk responses are clearly defined.
  4. Get more people involved in the Identify Risks process since risks have been missed.

Answer(s): A



If a risk has a 20 percent chance of happening in a given month, and the project is expected to last five months, what is the probability that this risk event will occur during the fourth month of the project?

  1. Less than 1 percent
  2. 20 percent
  3. 60 percent
  4. 80 percent

Answer(s): B






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